Terms of Service

Order Placement and Payment

When you place an order with Frost Buddy, you submit a request to purchase one or more of our products, such as accessories, drinkware, or new arrivals. Each order is subject to our verification process, acceptance, and product availability. We may investigate orders to prevent fraud, resolve pricing discrepancies, inventory issues, or other legitimate concerns in compliance with applicable law.

If we are unable to fulfill your order after payment has processed, Frost Buddy will promptly issue a refund suitable to the situation. During checkout, all available payment options along with any applicable fees will be openly presented for your approval before you complete your purchase.

Shipping and Returns

Shipping methods, estimated delivery times, and eligibility for returns or refunds are explained in detail on our dedicated Shipping & Delivery and Returns & Refunds policy pages. Please review those pages carefully before finalizing your order.

Estimated delivery windows provided are for guidance only and are not guaranteed unless explicitly stated. Shipping schedules may vary due to factors outside Frost Buddy’s control.

Use of the Frost Buddy Website

By accessing and using the Frost Buddy site, you agree to use it solely for lawful purposes and comply with all relevant laws. You must not interfere with the website’s operation, attempt unauthorized access, misuse its content, or engage in activities that may harm other users or our services.

Ensuring accuracy and completeness of information you provide during checkout or any interaction on our site is your responsibility.

Product Information Accuracy

Frost Buddy makes every effort to provide accurate product descriptions, images, colors, and specifications for items such as the "Thicc Buddy 16oz | ONE Lid" or "Backpack Buddy | Baseball Drip." However, variations in display, lighting, or manufacturing mean actual products may differ slightly from what you see online.

Product availability and details are updated regularly. If discrepancies arise, product-specific information will take precedence over general statements.

Intellectual Property

All content on the Frost Buddy website—including text, images, logos, graphics, designs, and layout—is protected by intellectual property laws. You may use this content solely for personal shopping purposes.

Unauthorized copying, reproduction, distribution, or commercial use of our website content is strictly prohibited unless expressly permitted by law or authorized by Frost Buddy.

Third-Party Services

Frost Buddy utilizes third-party providers for payment processing, analytics, shipping, and other functionalities. These providers may have their own terms and privacy policies. Except as legally required, Frost Buddy disclaims responsibility for third-party content, policies, or practices.

Limitation of Liability and Disclaimer

Our website and services are offered “as is” without warranties of uninterrupted or error-free operation. To the fullest extent allowed by law, Frost Buddy disclaims all warranties and liabilities except those that cannot be excluded or limited legally.

Changes to Terms

Frost Buddy reserves the right to update these Terms of Service at any time. Any changes will be posted here, and continued use of the website following updates constitutes your acceptance of the new terms subject to applicable law.