Shipping Policy for Frost Buddy
At Frost Buddy, we aim to make your shipping experience straightforward and reliable. Below is a detailed explanation of how we handle order processing, shipment, delivery timelines, and related concerns to keep you informed every step of the way.
Order Processing
Once you place an order at Frost Buddy, we begin by confirming your payment and checking inventory for your selected Accessories, Drinkware, and New Arrivals. This includes verifying the order, picking the items, packing them securely, and preparing your shipment.
Typically, order processing requires 1-3 business days. However, please be aware that processing may take longer if your order is placed on weekends, holidays, promotional periods, or times of higher than usual demand.
Shipping Methods and Fees
The shipping options and fees available depend on your delivery location, the products you order (like the Thicc Buddy or Backpack Buddy collections), and the shipping service chosen. Any fees or delivery options will be clearly shown during checkout.
If there is an active shipping promotion, eligibility criteria or exclusions will be applied as outlined in the offer details.
Delivery Timeframes
After your order is processed, shipments usually take 5-10 business days to arrive. These timeframes are estimates and may vary due to factors outside our control such as carrier operations, weather, customs inspections, or local events.
Whenever possible, we provide tracking numbers so you can monitor your package’s journey. Please note that tracking updates might not appear immediately after your shipment is handed over to the carrier.
Shipping Address Accuracy
To prevent delays or delivery issues, carefully review your shipping address before completing your purchase. Errors or incomplete information may cause late delivery, failed delivery attempts, or package returns.
If you realize an error in your shipping address after placing your order, contact Frost Buddy promptly via our Contact Us page. While we strive to assist, once your order has entered processing or has shipped, changes to the delivery address cannot be guaranteed.
Tracking and Resolving Delivery Issues
Use your provided tracking number to follow your package. If your shipment is delayed, marked as delivered but is missing, or you encounter other delivery problems, contact Frost Buddy through our Contact Us page. We may request confirmation of your order and shipment details to help investigate and resolve the issue.
Lost or Damaged Shipments
If your delivery arrives damaged or you suspect it is lost, notify Frost Buddy as soon as possible through our Contact Us page or via email at sundaeannalise5997@hotmail.com. Please keep all packaging and provide photos or relevant details to assist with the evaluation. We will guide you through the necessary next steps in line with our policies.
International Orders
For shipments outside the United States, you may encounter customs duties, import taxes, brokerage fees, or other charges based on your country's rules. These additional fees are generally the responsibility of the recipient unless otherwise stated at checkout.
Customs processing and local delivery procedures can also affect transit times for international orders.
Multiple Shipments and Product Availability
Some orders might ship in multiple packages depending on inventory and fulfillment logistics. In these cases, separate tracking information will be provided.
If an item from your order becomes unavailable after purchase, Frost Buddy will contact you to discuss available options, including refunds or alternative products.
Need Assistance?
If you have any questions about shipping, delivery, or tracking your Frost Buddy order, please visit our Contact Us page for support. Including your order number and tracking details will help us respond efficiently.