Return & Refund Policy

Return & Refund Policy

Last updated: 2026-09-21

This Return & Refund Policy explains how Frost Buddy handles eligible return and refund requests.

Return Window

You may request a return within 30 days after receiving your order. Items must be unused, in their original condition, and returned with the original packaging when possible.

How to Request a Return

To start a return, contact us at sundaeannalise5997@hotmail.com with your order number, the item you want to return, and the reason for the request. Please do not send items back before receiving return instructions.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, contact us as soon as possible with photos and your order information. We will review the issue and provide the appropriate solution.

Return Shipping

Shipping fees, return shipping costs, and other related charges will be managed based on your original order terms and applicable laws..

Refunds

After we receive and inspect the returned item, we will notify you whether the refund is approved. Approved refunds are usually processed within 5-10 business days to the original payment method. Your bank or payment provider may need additional time to post the refund.

Order Cancellation

If you need to cancel an order, contact us within 24 hours after placing it. Once an order has been processed or shipped, cancellation may no longer be available.

Contact

For return or refund questions, please contact us at sundaeannalise5997@hotmail.com.

Store-Specific Conditions

  • Return & Refund Policy for Frost Buddy Return Period and Eligibility At Frost Buddy, you may return eligible items within 30 days of delivery.
  • This 30-day return window applies unless a product has specific exclusions or is marked as final sale.
  • To qualify for a return, please ensure: The item is in its original condition without unnecessary wear or damage.
  • All parts, lids, accessories, and packaging included with the product are returned where reasonably possible.
  • The item is not excluded from returns by product-specific rules.
  • Return instructions provided by our support team have been followed.
  • Items that have been misused, altered, or returned incomplete may be ineligible for a refund except as required by applicable law.
  • How to Start a Return Visit the Contact Us page on the Frost Buddy website.
  • Provide your order number and specify which item you want to return.
  • If your item arrived damaged, defective, or incorrect, include relevant details and clear photographs.
  • Wait to receive return instructions before sending any items back.
  • Please do not ship returns to any address not confirmed by Frost Buddy during the return process.
  • Damaged, Defective, or Incorrect Items If your order arrives damaged, defective, or is not what you ordered, contact us promptly via our website.
  • Providing your order details and photographic evidence will help us review the issue quickly.
  • We will assess the situation and offer an appropriate resolution, which may include sending a replacement, issuing a refund, or another solution.
  • Refunds Once we receive and inspect your returned item, we will notify you about the approval status of your refund.
  • Approved refunds are typically credited back to the original payment method.
  • The time to see the refund in your account depends on your payment provider or bank, and may take between 5 to 10 business days.
  • Shipping fees, return shipping costs, and other related charges will be managed based on your original order terms and applicable laws.
  • Exchanges are subject to product availability and usually require returning the original item first.
  • Order Cancellations If you wish to cancel an order, contact Frost Buddy as early as possible.
  • Cancellation requests cannot be guaranteed once your order is processing, packing, or has been shipped.
  • If cancellation is unavailable, you may request a return after delivery following the return guidelines above.
  • For questions or support with returns, refunds, exchanges, or cancellations, please reach out through our Contact Us page with your order number to help us process your inquiry promptly.